ESTUDIO PREVIO AL DISEÑO DEL SISTEMA DE GESTIÓN DE CALIDAD EN HOSPITALES DEL DÍA- CIUDAD BABAHOYO

Abstract

The exploration of different investigations carried out at a national and international level in the provision of medical services in the health area, both in the public and private sectors, aims to relate the characteristics of the Quality Management System in day hospitals-Babahoyo, which helps to determine the procedures, characteristics, and strategies of these organizations that provide medical care, being very complex to precisely establish uniformity or similarity, since they work from technically trained personnel to a person who provides cleaning services. This work describes the realization of a previous study on the conditions and characteristics with which medical services are provided in private establishments in the city of Babahoyo, which allows establishing and relating parameters on minimum conditions to optimization of services, which help compliance. of requirements and requirements for medical provision, and that entails implementing a Quality Management System through ISO Standards in the Babahoyo day hospitals, which provide efficiency and effectiveness in the operational, administrative areas and quality service, in search of user satisfaction and institutional excellence. The methodology applied in this study was under the review modality of different investigations in health centers, day hospitals that offer medical services. It is important to point out that there are organizations in the health area that rely on European Business Excellence processes aimed at the management of their administrators to be implemented in hospital processes