Implementación de un sistema de registros académicos en una institución pública, Ecuador

Abstract

This research was conducted to know the reality of the management of secretarial activities in the rector's office, in the fiscal institutions of urban and rural sectors of the Milagro canton, province of Guayas - Ecuador. The objective of this research was to describe the current situation of the educational community and the administration of the documents that are delivered by the secretary's office. In these times the records of students of all ages and from different academic periods, are in deterioration, even more in pandemic caused by the COVID-19. To determine the performance of the department, it was taken as a reference the satisfaction and management of the administration, accompanied by scientific documents on the subject, where a survey was made to 200 people of the fiscal institutions, in which it is conformed by closed questions, with the objective of obtaining the necessary information for the development of this investigation. The results obtained in the survey indicate the threats and difficulties presented by the administration at the moment of delivering a document of very previous academic periods. All these results were obtained by the analytical, descriptive/observation method.